Global’s process is highly effective on smoke odors from fires. Our Ozone Chamber effectively removes all smoke smell from any garment, textile, or soft good.
When damage occurs to garments, textiles, and soft goods by water, Global’s success rate at removing tough restoration soils and odors is extremely high.
Heavy winds that cause property damage can also affect garments, textiles, and soft goods. For example, broken glass, roof damage, insulation and dirt to water from wind-driven rain. Global Garment Restoration & Cleaners handles all of these occurrences with ease.
Global Garment Restoration & Cleaners has made advancements in soft goods (shoes, sneakers, purses, handbags, stuffed animals, etc.) restoration. In the past soft goods that were classified as not repairable can now be restored. 95% of soft goods brought in for restoration can be returned to like-new condition.
Most soft goods are cleaned in a non-abrasive way. Washing of goods in cold water and a detergent mixture will loosen any soil or soot that is on the item. Other specialty or delicate items are cleaned by hand to insure that these soft goods are back to their pre-loss condition.
After the items are cleaned they are carefully dried, inspected, and ozoned. Any remaining damage from smoke or water as well as odors are detected and corrected. The items are then inspected for a second time, stuffed with tissue and wrapped separately before being boxed for return to the policyholder.
Pre-Existing Conditions: Not every item can be restored, unfortunately if an item has been severely damaged by the loss it will be impossible to restore to pre-loss condition. Global Garment Restoration & Cleaners knows that some garments have pre-existing damage which includes but not limited to food stain, paint, moth-holes, tears, missing buttons, snaps-clasps-beads-sequins, broken zippers, discolorations, fading, oxidation, holes, pulls, damaged linings and garments that cannot withstand the cleaning procedure. Global Garment Restoration & Cleaners will never charge for a garment that is unable to be restored.
Area rugs are generally the most common item affected during a fire and water loss. The cleaning of area rugs requires great detail of attention.
The key to cleaning a rug that has been affected by smoke, soot, or water is to understand its construction and delicate fiber material. Hand woven rugs are each unique, therefore require a specialized cleaning process that best address their individual condition.
Global Garment Restoration & Cleaners takes pride in delivering the very best in customer service. We will stand behind our claims and make sure that all parties are satisfied with the end result.
Email notifications will be sent during all steps of the restoration process.
Policyholders will have the account managers personal cell phone number to contact for questions or any additional services.
Account managers will provide assistance to the policyholder when putting together clothes and shoes for the emergency order.
Once a claim is assigned, the policyholder will be contacted within 30 minutes to schedule the Pack-Out. The Pack-Out is usually completed within 24 hrs after the initial notification. The sooner the damaged items are processed the better the results. Global Garment Restoration & Cleaners will work with the policyholder to accommodate their schedule.
Once the on-site manager arrives at the loss he or she will explain what Global Garment Restoration & Cleaners procedure involves. A walk through is performed with the customer while the on-site manager takes photos of the damaged clothes, textiles, and soft goods. This gives the policyholder a real sense of security.
Global Garment Restoration & Cleaners will provide a detailed inventory and an Xactimate estimate within 48 hrs after the Pack-Out. This estimate details the cost to restore all items packed out. There will never be a charge for items that cannot be restored. Global Garment Restoration & Cleaners knows that adjusters need to close claims as quick as possible that is why the job will be invoiced in 48 hrs and all relevant paper work will be ready.
During the Onsite Damage Assessment the on-site manager will consult with the policyholder and set aside a weeks worth of shoes and clothing to be ready within 24 hrs for Rush Delivery. The Rush Delivery will ensure that a claim for emergency clothes will be virtually eliminated.
Keeping the policyholder informed on every step of the process is very important to us. The policyholder will be contacted throughout the process. Our goal is to keep the policyholder informed and reducing their worry.
When the pack-out is completed the on-site manager will leave his/her personal cell number with the policyholder in case the policyholder has questions or needs additional services. After the final delivery, Global Garment Restoration & Cleaners will follow-up to insure complete satisfaction.
When the oxygen (O2) that we breathe is all around us rises to the upper atmosphere, and is exposed to the sun’s ultraviolet rays, that oxygen is naturally turned into ozone (O3). That is the “ozone layer” that protects us from the sun’s harmful UV rays. Since ozone weighs more than air it naturally falls back to earth. This is the ozone that purifies our air and water naturally. Without ozone nature could not cleanse and purify our planet.
Ozone one of the most powerful sterilant in the world and its function is to destroy bacteria, viruses, and odors.
Ozone cannot be stored or transported because of its unstable tendency to break down quickly, so ozone must be generated on site through an Ozone Generating machine that is enclosed in a room. The ozone process destroys smoke and its inherent impurities plus odors from pets, cooking, and other household sources.
Because gaseous ozone is highly reactive, it readily oxidizes (breaks down) organic matter. When the ozone encounters another compound, one oxygen atom will break away, attach itself to the compound, and oxidize it. Ozone actually breaks down odor causing compounds, thereby eliminating the odor and changing the ozone back to oxygen (O2).
Ozone acts substantially faster up to 3000 times than chlorine as a bactericide, and it is the strongest oxidant commercially available for air and water treatment